Note: I had to leave this one early to catch my plane…
Steve Lonn, Margaret Wagner, UM
UM has large Sakai implementation: 18,000 users per day; 3,700 course sites so far
Help documentation is heavily customized at UM; combination of original and modified Sakai documentation, with lots of custom pages for the Ctools implementation. Why collect data on help documentation? It helps to identify tools that have problems, to improve training & support, as well as direct development & improvement efforts, and finally to improve Help docs themselves.
Using Google Analytics to get data on help docs. Started with simple hit counter, but moved to GA to get more information & accuracy.
Screenshots on interpreting GA reports, demonstrating the kinds of information available from the tool