E-learning and time.

I’ve been catching up on some reading about online tutorials lately.  I’m glad to see there’s some work being done on assessment of library tutorials, and a conversation on ILI-L about how we determine who uses these things and how.  Obviously, this is important stuff to know, and there’s not a lot of research on the “back end” of library tutorials, to my knowledge.  The recent piece in C&RL, “If you build it, will they learn? Assessing online information literacy tutorials,” was a welcome start to the conversation.  I’m also reading a piece from portal, “Testing the effectiveness of interactive multimedia for library-user education.”  ‘Interactive multimedia’ being basically another word for online tutorials.  Clearly, controlled vocabulary is an issue here.

Anyway, one of the points in that latter article that’s stayed with me is that so many librarians who participated in the LUMENS project to create interactive multimedia projects either dropped out because of overload or gave feedback that they couldn’t reproduce their projects later, because they just didn’t have enough time.  This makes sense.  Librarians are already pulled in fourteen directions, especially in smaller institutions, where one person can be responsible for five subject areas, an instructional load, a reference area, a bunch of committee work, and her own tenure and promotion clock.  Everyone’s overworked–asking librarians to learn how to use Flash on top of everything else they do is hardly fair.  But research is also showing that online tutorials (when used right) are popular and helpful for users.  Enter the e-learning librarian, whose job it is to create online tutorials and (with luck) an efficient process or template for making more tutorials.

Sounds great, but there are still logistical and organizational hurdles.  I’ve been working on making online tutorials here since the start of the year, and due to various obstacles, competing obligations, and possibly my own obtuseness, it’s taken me this long to make one that I think is actually worthwhile.  Tutorial software is often marketed with pull quotes claiming that you can go from zero to “finished tutorial, live on the website” in a matter of a few hours.  In my experience, that’s true–but the tutorial you’ll have made is likely to be bad.  And as was recently pointed out on ILI-L, a bad tutorial is worse than no tutorial, since it’s consumed a lot of time and energy and will probably go unused.

So there’s an elephant in the room with e-learning in libraries–the issue of time.  “Regular” librarians don’t have time to make online tutorials; “e-learning” librarians do, but they’re thin on the ground and may also be saddled with more than one priority.  In my case, I came from a “regular” librarian background, so part of my year has also been spent figuring out exactly what my new job is supposed to be.

A separate but related issue is that of the gulf between “regular” and “techie” librarians, which is readily apparent just from the discussion lists I’m on.  On the tech lists, people talk comfortably about their APIs and CMSs.  On the regular lists, they don’t.  There’s a knowledge gap, and I fear we’re reproducing the schism we see in larger structures outside librarianship.  Campus tech experts often don’t know how to explain to laypeople what’s wrong with their computer system.  For that matter, scientists may not be able to communicate with humanists.  We live in a culture of specialization, and few people are capable of getting their heads “above water” enough to talk intelligibly to folks who live on other islands.  And yet I think that’s a crucial part of what I should be doing, and probably of what we all should be doing, as librarians talking to faculty and students.
I’m straying, but these are issues I find coming up over and over.  Time, resources, and communication.  Big issues.  So far, I have no answers.

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How I am an e-learning librarian.

A year after starting my job, I’m still figuring out what it means to be an e-learning librarian.  This morning I was musing about the various social computing tools I use in my work and play–or, put another way, my online social habits.  I thought a list of what I use and how I use it might be a good place to start, in starting to sketch my life as an e-learning librarian.  So here goes.

  •  Eudora:  I use version 6.2, for email.  Workplace policy, I think.  I’m interested in knowing more about Thunderbird, but haven’t had time to download it yet.
  • Gmail:  Also email, library-related but less worky.  Also for easier webmail, when I work from home.  Huge storage, easy searching.  Very easy to use.
  • Blogger:  For my reference questions blog.
  • WordPress:  For this blog.
  • B2evolution:  For the library’s news blog, which I’m steering temporarily for a colleague.
  • Del.icio.us:  Instead of bookmarking, for keeping track of everything from websites about web development to individual blog entries to log-in pages for online courses, etc.
  • iPod:  My own, for listening to music and occasionally podcasts.  DRM prevents me from downloading podcasts at work, which is frustrating.
  • iTunes:  On both Mac and PC, although see above for the frustration of DRM.
  • PMWiki:  The library’s wiki software.  Use it for library website stuff, mainly.
  • Flickr:  I have ambitions to use it to keep track of images that appeal to me, graphic-design-wise.  I’d like to learn more about graphic design; I think this is an area where libraries need to do more work.  Need to keep this up, though.

I have a feeling I’m forgetting some, but it’s a seed list.  Some technologies I’d like to find more uses for, or at least experiment with some more:

  • Google Sketchup
  • Google Earth
  • Last.fm
  • Podcasting–actually recording segments and distributing by RSS

Plus, I need to learn PHP.  So there.

It’s interesting to me that when I was an undergraduate (graduated 1995), email was just becoming widely used.  It was PINE–text-based.  I had an account but almost never checked it.  It’s incredible how much has changed since then–I’m 33 and I know I need to make an effort to keep up with the rate of change.  What does that say about the generation ahead of me, the one that’s really steering libraries these days?  I think it says we need real visionaries in those leadership positions.  People who can take the time to reflect and see how much things have changed, and then open their minds and schedules to figure some of this stuff out.

I still resist Second Life, though.

Weekly post project

In an effort to keep this blog going and current, I’m going to start a project to post at least once a week.  I.e., regularly.  Posting in the blog should keep me tied to some of the parts of my job that can otherwise become sort of vague and diffuse–the parts that have to do with keeping current in social technologies, library tech trends, etc.  I’m putting the posting date in my Calagenda and everything.  And when the semester slows down a little I’m going to take another look at my website and see if I can clean it up a little.  RSS to JavaScript is being a pain in the neck in terms of formatting, and I need to go back and review my CSS.  Okay.  It’s on the to-do list!